'Bot life is so awkward': BigBasket responds to social media compliment with 'we'll do our best to sort this issue'

BigBasket's amusing mix-up: An X user praised the company for bundling sanitary napkins with ice cream, but the retailer mistook it for a complaint and apologized. The incident, highlighting potential pitfalls of automation in customer service, entertained social media users and sparked discussions about the importance of human oversight.

Oct 12, 2024 - 13:35
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'Bot life is so awkward': BigBasket responds to social media compliment with 'we'll do our best to sort this issue'
BigBasket's amusing mix-up: An X user praised the company for bundling sanitary napkins with ice cream, but the retailer mistook it for a complaint and apologized. The incident, highlighting potential pitfalls of automation in customer service, entertained social media users and sparked discussions about the importance of human oversight.

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